Nail Manufacturer

Approach / Work done

The client faced significant challenges with their legacy custom platform. Their complex catalog structure and B2B pricing model required extensive manual processes for order processing and customer-specific pricing updates. The platform lacked real-time integration with their Sage X3 ERP system and couldn’t support their sophisticated pricing structure based on customer groups and order weight.

To address these challenges, we implemented BigCommerce B2B Enterprise platform with extensive customizations. Key solutions included:

• Development of a complex B2B pricing system incorporating weight-based discounts and customer group pricing
• Creation of a custom product finder feature for efficient catalog navigation
• Integration with Sage X3 ERP for real-time product catalog, inventory, and pricing synchronization
• Implementation of automated tax calculations and advanced shipping logic
• Development of a streamlined B2B account management system

The solution included custom PDF generation for product specifications and responsive design optimized for both desktop and mobile users.

Project Results

The implementation yielded significant efficiency improvements, reducing manual order processing time by 30-40% and enhancing inventory accuracy through real-time ERP synchronization. Customer satisfaction increased with new self-service B2B capabilities and streamlined product discovery across the extensive 6,000 SKU catalog. Automated tax calculations and simplified B2B account management created a more efficient platform that effectively serves both B2B and B2C customers.

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