Gold Magento partner agency badly mismanaged the project due to unfortunate staffing issues causing high turnover on the projec.

Prior to Access team takeover, the PMs changed twice and the solutions architect left the company early in the project. The developer did not receive the guidance and support he needed and lost motivation. The project scope was severely underestimated and remained off-track months after the development kick-off. The project was 6 months behind the schedule with virtually no business requirements available.

Access team completely took over the project. Activities included project discovery, solution architecture, technical architecture, project management, and Magento development.

• Proper requirements gathering was conducted carefully in a manner that did not expose to the end client a complete lack of requirements documentation;
• Business requirements were thoroughly documented in the form of user stories with detailed acceptance criteria that could be referred to after the project launch;
• Close cooperation was established with the client team (business stakeholders, accounting specialist) and the 3rd-party service providers for marketplace integration, payment processing, extended warranty, etc.
• Architect-level team members worked on a day-to-day basis with the rest of the team, coaching, providing context, executing acceptance testing.