Project Manager (e-Commerce)

We're seeking a Project Manager to join our team. This role works closely with Accunt Manager & Head of Client Success to manage the logistics of project delivery, ensuring that our development team stays on track, issues are managed efficiently, and the project goals are met on time and on budget. The Project Manager will support our clients alongside the Account Manager and help maintain communication between the client and the internal team.

What You Will Do

• Manage the issue tracking system, keeping all tickets up to date and ensuring transparency for the client and the internal team.
• Plan sprints, organize and drive team standup meetings, and ensure smooth workflow across the development team.
• Generate progress reports, monitor the project budget, and track attendance and time logs.
• Coordinate the development team, ensuring everyone is aligned with the project objectives and deadlines.
• Support the Account Manager in client-facing meetings, with the opportunity to actively participate in calls and discussions.
• Communicate with clients via email, Jira tickets, and calls, as needed.
• Ensure diligent and detail-oriented management of project logistics, holding both yourself and the team accountable for high standards of delivery.
• Make recommendations to improve processes when they become inflexible or get in the way of the project's success.
• Coordinate all project participants to create an effective workflow that is comfortable for everyone involved.
• Actively monitor the project and its key indicators to ensure successful outcomes.
• Provide regular status updates and prepare reports on key metrics for both clients and company management.
• Predict and proactively prevent problems based on available information and known risks.
• Introduce new team members to the project, monitor workload, productivity, and efficiency.
• Maintain centralized project documentation and ensure all project-related information is well-organized.
• Monitor the morale of employees and conduct regular check-ins with the team.

Your Knowledge and Skills

• Experience: 3+ years of experience in project management within a web development or digital transformation agency.
• Technical Background: Strong understanding of web development, with experience in eCommerce projects (e.g., Magento, Shopify) being a plus.
• Agency Experience: Must have at least some experience working in an agency environment, understanding the dynamics of client and team collaboration.
• Communication Skills: Solid written and verbal English skills are required. You should be comfortable participating in client-facing meetings and communicating with clients via email and ticketing systems.
• Diligence and Accountability: Must be highly diligent, detail-oriented, and self-accountable, with a drive to see projects through to successful completion.
• Process Flexibility: Must have the ability to recognize when a process is hindering success and be proactive in recommending improvements.
• Planning and Time Management: Strong planning and time management skills are essential to ensure all project deadlines are met.
• Business Analysis Skills: Background in requirement analysis or business analysis would be a plus.
• Documentation Skills: Ability to produce and manage project documentation, including project plans, SOW, risk management charts, and progress reports.
• Resource Management: Experience in managing resources, including monitoring workloads and productivity.
• Team Player: Ability to work collaboratively with both the client engagement team and the internal delivery team to ensure project alignment and success.

We offer

• Competitive salary in USD;
• Open management and friendly dynamic team (awesome team of professionals always ready to help);
• Projects that use advanced, cutting-edge technologies;
• Professional development opportunities;
• Flexible working hours and adjustable work/life balance;
• Language classes (English);
• Remote work – our team has been successfully operating all over the world;
• Compensation for accounting support;
• Paid vacations and sick leaves.

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